Royal Mail misses delivery targets across West Midlands

Dec 3 2008 by Christina Savvas, Birmingham Post

since the structure of the consumer watchdog Postwatch changed.

The watchdog has now merged with Energywatch and is now a new organisation called Consumer Focus.

A spokesman for Consumer Focus, said it would monitor the situation over the busy festive period but added Royal Mail had met its local postcode area targets of 91.5 per cent in 109 out of 118 areas.

He said: “Royal Mail’s figures are encouraging and heading in the right direction. While two areas in the West Midlands failed to meet their delivery targets, Consumer Focus does not see this as indicative of a problem in the West Midlands.

“The figures show that reasonable improvements were made to the service in both areas.

“Consumer Focus will continue to monitor the situation closely over the Christmas period and beyond.”

The quality report to Postcomm and Consumer Focus for the second quarter of the year between July and September showed there were 17,723 complaints across the UK unresolved at the beginning of the period and 288,469 complaints were received during that time.