If you work in a local authority, a public utility, or a retail chain the phone call you dread is the one from Ed Doolan or his team.
Because if Birmingham's most famous Aussie is on your case you better have some answers ready.
Ed - aged 65 - has been the consumers' champion on BBC Radio WM for nearly 20 years. He has presented more than 5,000 programmes and the Ed Doolan show continues to be one of the most listened-to radio programmes in the region.
A naturalised Brummie, Ed has stacked up a sideboard full of awards and in 2004 became the first BBC local radio presenter to be inducted into the Radio Academy Hall of Fame. He was awarded the MBE in 1998 and was the first person to be awarded Honorary Doctorates by all three of Birmingham's universities.
He has become well known for what the BBC describes as "social action broadcasting", tackling rogue traders, consumer protection issues and perceived injustice. He says he aims "to make a difference" to the less fortunate, and lends his support to numerous local charities.
Ed was born in Sydney, Australia in 1941. After a 10-year career as a school teacher in Sydney, Edinburgh and London he moved to Cologne, taking his first step into broadcasting with Radio Deutsche Welle, the German world service, in 1970.
Between 1974 and 1982 he was a presenter at BRMB - Birmingham's first commercial radio station. He moved to Radio WM in 1982, and in the 1990s also stood in for Jimmy Young and Bryan Hayes on Radio 2.
As well as his radio programme, he has a regular column in the Birmingham Mail.
